LOFTWARE gives you 14 days cancellation period, valid from the day you receive the product. If you regret your purchase, LOFTWARE must be notified by submitting a relevant statement (Return Form - available below). The return form should be sent together with purchased goods no later than within 14 days after the day you received the product. We are not able to offer any returns for bespoke orders or any other order after cancellation period expires.
The Customer is required to return the goods in the same condition and quantity as it is received, which is also applicable to the packaging unless the change was necessary within the scope of ordinary management. The customer is responsible for the costs associated with returning the goods.
Because of bespoke nature of the product, we are not able to offer any returns on any furniture made to order.
All returns should be made to the address below:
ul. Giuseppe Garibaldiego 10/12
Please click on one of the files below to download LOFTWARE Return Form.
If you have any questions or comments regarding our return policy please contact us.
Mon - Fri 11am - 5pm
UNITED KINGDOM - +44 7599 471 392
POLAND - +48 576 610 100